Privacy Policy — Family Haven

1. Who we are

Family Haven is a digital printables shop operating at shop.familyboard.uk. We are based in the United Kingdom. If you have any questions about this policy, contact us at hello@familyboard.uk.

2. What data we collect

When you make a purchase, we collect the information necessary to process your payment and deliver your files. This includes your email address and payment information. Payment details are handled securely by Stripe and are never stored on our servers. We do not collect more data than necessary.

3. How we use your data

We use your email address to send your order confirmation and download links. We do not send marketing emails unless you have explicitly opted in. We do not sell your data to third parties.

4. Payment processing

All payments are processed securely by Stripe, Inc. Your card details are encrypted and handled in accordance with PCI DSS standards. We never see or store your full card number. You can read Stripe's privacy policy at stripe.com/privacy.

5. Cookies

We use minimal cookies necessary for the website to function, including a session cookie to remember your shopping cart. We do not use advertising or tracking cookies.

6. Your rights (GDPR)

Under UK GDPR, you have the right to access, correct, or delete your personal data. You can request this at any time by emailing hello@familyboard.uk. We will respond within 30 days.

7. Data retention

We retain your order information for up to 7 years as required for tax and legal purposes. After this period, your data is securely deleted.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available at this URL. Continued use of the site after changes constitutes acceptance of the updated policy.

9. Contact

For any privacy-related questions, email us at hello@familyboard.uk.